Free and low-cost services are usually under-represented in advertising: we aim to set that right.
As as ethics-based system, we don't question your decision on what's fair, but we do trust
that you will promptly and regularly contributing an amount appropriate to your circumstances.
(You can't apply without making that promise).
Can you resend my verification email?
Yes, click here to re-request it.
Why is my profile reviewed before it can be seen?
After your email address has been confirmed via your response to the verification email, your profile
will be reviewed by a Registered & BACP Accredited counsellor.
He or she is responsible for checking your details prior to
making your profile public. This entails:
For the security of practitioners and the safety of their clients, your profile will remain hidden until
the checks are completed. This usually takes 1-3 days to complete (if you are prompt in responding).
Security-checking is part of the service provided but it may not be successful if you fail to co-operate.
Can you remind me of my login details?
If you remember the email address you registered with, click here.
If that doesn't help, contact firstname.lastname@example.org and explain who you are and what you want.
How do I manage my profile details?
You need to log in first using the email address and the password you registered with.
If you need a password reminder you can get that emailed to you via the login page.
Once logged in, you will see a number of options to let you create or update your profile's content.
Please remember to keep your details up-to-date.
How do I remove my profile from the listings?
Log in and click where it says "hide your profile" on the settings page.
To make it visible again, click on "make it visible".
If you want us to delete your account with us, email email@example.com.
Why are my emails from you not arriving?
The most likely cause is that your junkmail filter or your internet provider's
junkmail filter is blocking messages from this site.
Check your junkmail filters and those of your provider to make sure that
counsellor.directory is recognised as an allowed site to
receive emails from.
To test whether you are getting message submitted by clients, submit yourself a message.
Do I need to show my personal details?
You need to let clients know how to contact you, and to your locality if face-to-face.
The rest is up to you.
Why is my name not coming up in search results?
Several possible reasons:
- You may be registered as an organisation. Search on your postcode and check
whether your organisation's name comes up. If so, and you
want your own name instead, log in, click on
"contact details" and change your registration type to "as an individual".
- If your entry fails to come up at all, you may have set its status to "hidden" - log in and then click to change it on your settings page.
- If you can't find your profile in the directory, or any emails from or to us in your mail folder, it might be that
you have not registered with this site. (We do get people confusing this directory with others they already appear on).
How do you choose who is at the top of search results?
For fairness, the order in which counsellors are listed changes every day.
The directory operates under an ethics-based model; practitioners who persistently fail to engage or respond
to requests to do so may be dispreferred in or removed from the listings.