Home » help for counsellors

You can find answers to the most frequently asked questions about the directory here, for example:

How does it work?

This site works on a contribute-what-you-can basis: there is no set payment for being listed here, but if you register:

  • you must be listed as a counsellor or psychotherapist on a UK Professional Standards Authority accredited register (or in Ireland, the IACP register of accredited practitioners).
  • you must abide by the ethical framework associated with that register.
  • you must keep your profile up to date, following the site's style guide, and withdraw it (set its status to 'hidden') when not in practice.

Our ethos

This service was set up in 2008, with the aim of providing an online directory for counselling and psychotherapy that more fully and more fairly represents the availability of services in the UK & Ireland.

It does this by applying an ethical/social model that reverses the usual power balance, so that practitioners can choose to contribute to the running costs whatever they themselves feel is fair in their circumstances (including choosing to contribute nothing).

No-one is excluded for failure to contribute.

In this way the directory aims to fairly represent the low-cost and free counselling sector, and to be accessible to practitioners who often find themselves priced-out of, and therefore under-represented, in other online directories.

To the best of our knowledge, there's no other online directory in the world that works on a similar ethical/social model (let us know if you find one), although the contribute-what-you want model has been used in other contexts, eg. cafes.

Where does my money go?

All contributions are used to cover IT/web-hosting and related expenses.

Your profile manager, and any others who support the running of the directory, work for free (please keep that mind when communicating with them, and extend to them the same courtesy and kindness you would show your own clients).

In most years, the directory runs at a small loss, which is generously covered by those who work voluntarily to run this directory for you, or by paid advertising, if necessary.

Any surplus after covering the directory's costs is donated to charities related to homelessness or counselling.

Since its founding in 2008, the directory has run at a (small) net loss most years. In 2017 and 2018 the surplus was donated to the charities Tara Counselling Centre, Refuge and Shelter. and in 2022, to Brain Tumour Research.

If you've not contributed, and haven't requested a fee-waiver, then we may send you a gentle reminder if it looks like practitioner contributions will fail to cover the site's running costs.

Why do you let me decide my own level of contribution?

Free and low-cost services are usually under-represented in advertising: we aim to set that right.

Can you resend my verification email?

Yes, click here to re-request it.

Why is my profile reviewed before it can be seen?

After your email address has been confirmed via your response to the verification email (or by your emailing us directly), your profile will be reviewed by a Registered & BACP Accredited counsellor.

He or she is responsible for checking your details prior to making your profile public. This entails:

For the security of practitioners and the safety of their clients, your profile will remain hidden until the checks are completed. If the contact email that you are using is not verifiable via your professional body, we may contact you to facilitate this process. The checks usually takes 1-3 days to complete (if you're prompt in responding).

The security-checks are part of the service, so they're covered in your payment - there's no extra cost to you - but your profile will not be displayed until they succeed.

How can I recover my login details?

If you remember the email address you registered with, click here.

if you can't remember the email address you registered with, you might find it by looking up your profile in the directory (by default it's the same as the contact email you advertise, unless you choose to show a different one publicly).

Alternatively, if you've kept emails we've sent you in the past, then the address we've sent them to will normally be the one you registered with.

If that doesn't help, contact us and explain who you are and what you want.

How do I manage my profile details?

You need to log in first using the email address and the password you registered with.

If you need a password reminder you can get that emailed to you via the login page.

Once logged in, you will see a number of options to let you create or update your profile's content.

For security reasons, you can only change your login email by emailing us.

Please remember to keep your details up-to-date.

How do I remove my profile from the listings?

Log in and click where it says "hide your profile" on the settings page.

To make it visible again, click on "make it visible".

If you want us to delete your account with us, email info@counsellor.directory and let us know you want to de-register.

Why are my emails from you not arriving?

The most likely cause is that your junkmail filter or your internet provider's junkmail filter is blocking messages from this site.

Check your junkmail filters and those of your provider to make sure that counsellor.directory is recognised as an allowed site to receive emails from.

Do I need to show my personal details?

You need to let clients know how to contact you, and your practice location if face-to-face.

The rest is up to you.

Why is my name not coming up in search results?

Several possible reasons:

  • You may be registered as an organisation. Search on your postcode and check whether your organisation's name comes up. If so, and you want your own name instead, log in, click on "contact details" and change your registration type to "as an individual".

  • If your entry fails to come up at all, you may have set its status to "hidden" - log in and then click to change it on your settings page.

  • If you can't find your profile in the directory, or any emails from or to us in your mail folder, it might be that you have not registered with this site. (We do get people confusing this directory with others they already appear on).

How do you decide the order of search results?

For fairness, the order in which counsellors are listed changes every day. The directory operates under an ethics-based model; practitioners who persistently fail to engage or who don't abide by the site's T&C may be dispreferred in or removed from the listings. Profiles that lack detail or photos may also be dispreferred.